Better Customer Experience with 360° Speech Analytics

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+15% NPS 
for Customer Success

Provide agents with real-time insights and suggestions about customers, right during the calls with them.

x3 Conversion
for Outbound Sales

Analyze customers' sentiment, emotions, and state of mind in real-time during the calls.

Identify what and when works for different customer segments.
 

x2 Performance
for Team

Assess your Agents' performance in terms of Customer Success metrics automatically on an everyday basis.

Segment Customer Audiences

Process the call records and segment your customers automatically by gender, age, location or origin.

Find out what a specific audience loves, or hates, while communicating with you.

Provide your Contact Center Agents with tips about a specific customer right during the calls

Reveal Behavioral Patterns

Using our tailored ML/AI methods process all the history of the call records and find out dependencies on customer behaviors.

Reveal real pain points or doubts that matter for your customers.

Track their emotions and reactions in real-time during the calls and act accordingly.

Assess Contact Center Agents

Get historical insights about your agents' past and present performances.

Track if your customers are satisfied with ongoing communications.

Define the best and worst performers among your contact center agents on an everyday basis.

Analytics

Keep track of everything in one place, in real-time, or get reports anytime you want.

Integrations

Combine data from Phonal Speech Analytics with other sources to get even more useful insights.
 

AI behind

Get AI-driven recommendations on how to get better results.

Integrations

Start Delivering Better Customer Experience Now

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