Segment Customer Audiences
Process the call records and segment your customers automatically by gender, age, location or origin.
Find out what a specific audience loves, or hates, while communicating with you.
Provide your Contact Center Agents with tips about a specific customer right during the calls
Reveal Behavioral Patterns
Using our tailored ML/AI methods process all the history of the call records and find out dependencies on customer behaviors.
Reveal real pain points or doubts that matter for your customers.
Track their emotions and reactions in real-time during the calls and act accordingly.
Assess Contact Center Agents
Get historical insights about your agents' past and present performances.
Track if your customers are satisfied with ongoing communications.
Define the best and worst performers among your contact center agents on an everyday basis.