Improve Customer Experience
Define which approach calms them down most effectively.
Ensure they're not going to become grumpy.
Make happy customers even happier by finding out the best personalized approach.
Which of your customer segments are the most loyal buyers?
Find out when they intend to buy and the words said by your agents converting them the most leads into sales.
Empower your Agents
Call center QA is one of the most important parts of making your customer care great.
Reveal the best and worst agents, and provide them with the legitimate best practices of negotiating with customers.
The questions you could answer at once
Choose the best fit
Connecting Phonal AI and call center solution allowed us to detect x6 more customer service issues.
We solved them and increased NPS by 22%!