Reveal Every Issue 
in Calls 
with Customers

In the Past and Real-time. 20 metrics. 100% calls.

Improve Customer Experience

Angry customers?

Define which approach calms them down most effectively.

 

Neutral customers?

Ensure they're not going to become grumpy.

 

Make happy customers even happier by finding out the best personalized approach.

Generate More

Sales

Which of your customer segments are the most loyal buyers?

 

Find out when they intend to buy and the words said by your agents converting them the most leads into sales.

Empower your Agents

Call center QA is one of the most important parts of making your customer care great.

 

Reveal the best and worst agents, and provide them with the legitimate best practices of negotiating with customers.

Easy

Just send us a request, connect Phonal AI to your call center software and it automatically generates a report.

Accurate

The average manual QA of the call center processes 1-2% of calls.

 

Phonal AI handles 100% of them. That leads to better accuracy of the insights provided.

Secure

Your call recordings remain intaken on your cloud servers.

 

Phonal AI operates only encrypted anonymized data without transferring it.

The questions you could answer at once

1.

Which of our agents performs in the best way?

2.

Who sabotages customer success (if any)?

3.

Which customer segments are the most loyal to us?

4.

And which one - the most hateful?

5.

Which behavior leads to higher resolution rate?

6.

At what moment customers started hating the conversation?

Choose the best fit

Basic

  • Last 1.000 calls

  • 70%+ accuracy

  • 6 metrics

  • PDF only

  • 2 weeks to prepare

$999

Advanced

  • Last 2.000 calls

  • 80%+ accuracy

  • 20 metrics

  • PDF + CSV 

  • Auto-generated Transcripts

  • 5 days to prepare

$4,999

Enterprise

  • Custom # calls

  • Custom time range

  • Custom category

  • Integration with custom BI

  • Integration with database

  • 3rd party data

from $10,000
 

Connecting Phonal AI and call center solution allowed us to detect x6 more customer service issues.

 

We solved them and increased NPS by 22%!

Naomi C. 
CX Consultant
Banking Industry

Assess every aspect of speech

Pronunciation

Filler Words

Timbre

Biometry

Noise

Volume

Pitch

Gender

Confidence

Emotion

Pace

Prosody

Age

Content

Agent

Pauses

Register

Language

Topic

Type of Call

x10 more insights about Call Center Performance

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