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SIA PHONAL TECHNOLOGIES

MATISA STR. 61-32

RIGA, LATVIA LV-1009

SUPPORT@PHONAL.AI

© 2019, Phonal Technologies

Reveal Every Issue 
in Calls 
with Customers

In the Past and Real-time. 20 metrics. 100% calls.

Which of our agents performs in the best way?

1.

Who sabotages customer success (if any)?

2.

Which customer segments are the most loyal to us?

3.

And which one - the most hateful?

4.

Which behavior leads to higher resolution rate?

5.

At what moment customers started hating the conversation?

6.

 

Connecting Phonal AI and call center solution allowed us to detect x6 more customer service issues.

 

We solved them and increased NPS by 22%!

Naomi C. 
CX Consultant
Banking Industry