Automate the vast majority of call center interactions
70% of customer requests processed by human agents are simple, basic and don’t require complicated conversations.
These could be easily automated without any damage to the customer experience.
Answer every customer's call x10 times quicker
While the average wait time for human agents could be up to 30 secs, Conversational IVR allows reducing wait time dramatically while guaranteeing a 99% response rate.
Recognize a customer's intent in under 3 secs
No need to use complicated “choose 1... 2… 3...” flows with outdated IVR. Conversational IVR simply listens to a customer’s request, recognizes it and responds accordingly.
If the request is too complicated for AI, it is processed to human agents.
With Phonal IVR, we cut the expenses for call center operations more than double but increased our NPS by 10% at the same time.